NPS Tracking For Small Businesses
By asking one simple question you can get to the heart of how your members feel about your business – And use that feedback to drive improvements for them.
Find out what your clients really think
Net Promoter Score® customer feedback is like gold dust to your fitness business. It helps you to make effective decisions, measure all-important loyalty and identify your raving fans to drive referrals.
- Measure loyalty and go beyond satisfaction
- Make informed decisions to spend better
- Create an community of raving fans
TRP’s NPS® based customer feedback software seamlessly integrates with your existing Pike13 system to send short surveys to your customers following a recent visit. It delivers a steady stream of actionable customer feedback so you are always one step ahead of the game.
Compared to not making a visit in a given month, making at least one visit reduces the risk of cancelling in the next month by 20%
Almost 9 in 10 members say they value fitness staff speaking to them. Compared to members who say they are always spoken to by reception staff, members who are never spoken to are 2.8 times more likely to cancel
Members who make friends are 40% less likely to cancel. TRP helps you elevate your relationship with your clients by addressing specific pain-points.
Are there any special offers?
Yes! As a Pike13 customer, you are instantly eligible for an exclusive TRP membership discount.
How does the integration work?
TRP’s NPS based customer feedback software seamlessly integrates with your existing Pike13 system to send short surveys to your customers following a recent visit.
Start using TRP
If you are wanting to upgrade to using BrandBot or have any questions about BrandBot, please book a time to speak with an account manager.