the retention people


Track your Net Promoter Score

Contact TRP

Pike13 Customers Receive Discount on TRP Membership

Find out what your members really think of your club and use this valuable insight to drive improvements for them. By asking one simple question you can get to the heart of how your members feel about your cub. 

Net Promoter Score® customer feedback is like gold dust to your business. It helps you to make effective decisions, measure all-important loyalty and identify your raving fans to drive referrals.

TRP’s NPS® based customer feedback software seamlessly integrates with your existing Pike13 system to send short surveys to your customers following a recent visit. It delivers a steady stream of actionable customer feedback so you are always one step ahead of the game.

Insight is a must for any forward-thinking, customer-centric business.

  • Measure loyalty and go beyond satisfaction
  • Make informed decisions to spend better
  • Create an army of raving fans 

As a Pike13 customer you will receive a TRP membership discount.

Fitness Incentive
“One of our favorite things about Insight is how it allows us to always stay ahead of the game in terms of seeing new issues coming up on the horizon. As soon as a whisper of unhappiness comes through the system we can act to resolve it before it spreads and grows out of control. We can’t always fix an issue, but we can often make it better and even just acknowledging it to the customer has a real positive effect.”