By asking one simple question, you can get to the heart of how your members feel about your business—and use that feedback to drive improvements for them.
Find Out What Your Clients Really Think
Net Promoter Score® (NPS) customer feedback is like gold dust to your fitness business. It helps you make effective decisions, measure all-important loyalty, and identify your raving fans to drive referrals.
- Measure Loyalty and Go Beyond Satisfaction
- Make Informed Decisions to Spend Better
- Create a Community of Raving Fans
TRP’s NPS®-based customer feedback software seamlessly integrates with your existing Pike13 system to send short surveys to your customers following a recent visit. It delivers a steady stream of actionable customer feedback, so you are always one step ahead of the game.
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Increase Visits: Compared to not making a visit in a given month, making at least one visit reduces the risk of canceling in the next month by 20%.
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Build Rapport: Almost 9 in 10 members say they value fitness staff speaking to them. Compared to members who say they are always spoken to by reception staff, members who are never spoken to are 2.8 times more likely to cancel.
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Community: Members who make friends are 40% less likely to cancel. TRP helps you elevate your relationship with your clients by addressing specific pain points.
With an active Pike13 subscription, you are eligible for an exclusive discount on TRP’s membership. Find out more information on TRP's website.