--- title: Pike13 - Customer Support description: Get quick answers and technical support with our self-help resources, guides, and real-time system updates. Contact our team for assistance anytime. --- ## Customer Support # How Can We Assist You? Need help? You're in the right place! Whether you're looking for quick answers, troubleshooting an issue, or need to reach our support team, you'll find everything you need below. ![customer support 1](https://www.pike13.com/hs-fs/hubfs/customer%20support%201.png?width=700&height=500&name=customer%20support%201.png) ## Contact Support ### Need Assistance?  We're Here to Help. If you have a question or need technical support, our team is ready to assist you. Click the button below to submit a request, and we’ll get back to you as soon as possible. [ Contact Support ](https://www.pike13.com/contact-customer-support#modal_col-num-1_dnd_area-module-5_2) ### Pike13 Support Request Fill out the form below and a member of our team will get back to you with the answers you need. Please note our support hours are **7:30 am – 4:30 pm Eastern TimeZone, Monday through Friday**. We respond to all inquiries during business hours in the order they are received. ### Self-Help Resources #### Find Answers, Step by Step. Looking for quick solutions? Our help center is packed with guides, FAQs, and tutorials to walk you through onboarding, reporting, and managing your business. [![Customer Support Page - Onboarding](https://www.pike13.com/hubfs/Customer%20Support%20Page%20-%20Onboarding.png) ### Onboarding Help Get Started with Pike13 ](https://help.pike13.com/knowledge/onboarding-setup) [![Customer Support Page - Help Center](https://www.pike13.com/hubfs/Customer%20Support%20Page%20-%20Help%20Center.png) ### Visit Our Help Center Explore detailed solutions and guides   ](https://help.pike13.com/hc/en-us) [![Customer Support Portal](https://www.pike13.com/hubfs/Customer%20Support%20Page%20-%20Reporting.png) ### Manage Your Support Requests Find previous tickets, review status Primary Owners have access to all tickets for their business ](https://help.pike13.com/customer-care-portal/) #### System Status & Product Updates ### Stay Informed on Performance & New Features Check the real-time system status of Pike13, including any maintenance updates or service disruptions, and explore the latest product updates and feature releases. [View Pike13 System Status ](https://status.pike13.com/) [ READ PRODUCT UPDATES ](https://help.pike13.com/knowledge/product-updates-news) ![Widgets (1)](https://www.pike13.com/hs-fs/hubfs/Widgets%20(1).png?width=700&height=500&name=Widgets%20(1).png) ![](https://px.ads.linkedin.com/collect/?pid=7046634&fmt=gif) ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#organization", "@type" : "Organization", "address" : { "@type" : "PostalAddress", "addressCountry" : "US", "addressLocality" : "Seattle", "addressRegion" : "WA", "postalCode" : "98122", "streetAddress" : "1221 East Pike Suite 200" }, "email" : "sales@pike13.com", "foundingDate" : "2011", "logo" : "https://www.pike13.com/hs-fs/hubfs/Assets%20-%20Unorganized/Organizing%20-%20In%20Use/Pike13%20Logo%20PNG.png?width=3000&height=790&name=Pike13%20Logo%20PNG.png", "name" : "Pike13", "parentOrganization" : { "@type" : "Organization", "name" : "Jonas Software" }, "sameAs" : [ "https://www.facebook.com/gopike13", "https://twitter.com/gopike13", "https://www.linkedin.com/company/gopike13", "https://www.instagram.com/gopike13/" ], "telephone" : "(855) 417-7120", "url" : "https://www.pike13.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.pike13.com/#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "applicationSubCategory" : "Scheduling Software, Franchise Management Software, Skill Tracking Software", "areaServed" : [ { "@type" : "Country", "name" : "United States" }, { "@type" : "Country", "name" : "Canada" }, { "@type" : "Country", "name" : "United Kingdom" }, { "@type" : "Country", "name" : "Australia" }, { "@type" : "Country", "name" : "Germany" }, { "@type" : "Country", "name" : "Spain" }, { "@type" : "Country", "name" : "Portugal" }, { "@type" : "Country", "name" : "Brazil" }, { "@type" : "Country", "name" : "Mexico" }, { "@type" : "Place", "name" : "European Economic Area" }, { "@type" : "Place", "name" : "South America" }, { "@type" : "Country", "name" : "South Africa" } ], "audience" : { "@type" : "Audience", "audienceType" : "Fitness studios, music schools, swim schools, martial arts academies, youth coding programs, strength training gyms, franchise networks, multi-location activity-based businesses" }, "description" : "Pike13 is scheduling, enrollment, payment, and skill tracking software for activity-based businesses — from single-location studios to multi-location franchise networks. Serving fitness studios, music schools, swim schools, martial arts academies, youth coding programs, and strength training gyms.", "featureList" : [ "Scheduling and enrollment for classes, courses, and appointments", "Pre-paid and recurring plans", "Passes and punch cards", "Attendance tracking", "Automated reminder notifications", "Automated waitlist management", "Coupons", "Merchant processing", "Gift cards", "Automated billing and collections", "Child and dependent account linking", "Client communication", "Client app (iOS and Android)", "Staff app (iOS and Android)", "Client kiosk app", "Branded client website", "Basic reporting on clients, staff, and financials", "Insights Dashboard", "Payroll management and staff time tracking (Advanced+)", "Retail (Advanced+)", "Email marketing (Advanced+)", "SMS reminders and messaging (Advanced+)", "Facebook Pixel (Advanced+)", "Zapier integration (Advanced+)", "Digital waivers and custom terms and conditions (Advanced+)", "Embeddable website widgets (Advanced+)", "Room bookings (Advanced+)", "Google Analytics integration (Advanced+)", "Custom reporting powered by Looker (Advanced+)", "Multi-location oversight with reporting (Advanced+)", "Contactless check-in: kiosk, app, and QR codes (Advanced+)", "API access and custom integrations (Premium only)", "Member progress tracking and skill assessments (Premium only)", "Branded client app for iOS and Android (Premium option)", "Custom reports (Premium only)" ], "name" : "Pike13", "offers" : [ { "@type" : "Offer", "description" : "For solo operators and small studios. Includes scheduling and enrollment for classes, courses, and appointments; pre-paid and recurring plans; passes and punch cards; attendance tracking; automated reminders and waitlist management; coupons; merchant processing; gift cards; automated billing; family and dependent accounts; client communication; client app, staff app, kiosk app; branded client website; basic reporting; Insights Dashboard. Unlimited staff seats and client profiles. 12-month contract.", "name" : "Essential", "price" : "139.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For growing and multi-location businesses. Everything in Essential plus: multi-location oversight with reporting; payroll management and staff time tracking; digital waivers; custom reporting powered by Looker; email marketing; Facebook Pixel and Google Analytics; room bookings; contactless check-in (kiosk, app, QR codes); SMS reminders and messaging; Zapier integration; embeddable website widgets; retail. 12-month contract.", "name" : "Advanced", "price" : "195.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } }, { "@type" : "Offer", "description" : "For franchises and enterprise-level customization. Everything in Advanced plus: API access and custom integrations for enterprise workflows; member progress tracking and skill assessments; branded client app for iOS and Android (available option); custom reports. 12-month contract.", "name" : "Premium", "price" : "249.00", "priceCurrency" : "USD", "priceSpecification" : { "@type" : "PriceSpecification", "billingDuration" : "P1M" } } ], "operatingSystem" : "Web, iOS, Android", "publisher" : { "@id" : "https://www.pike13.com/#organization" }, "url" : "https://www.pike13.com/" } ```