Rhodes School of Music

Learn how Pike13 helped David Rhodes and his staff escape administrative drudgery.

CASE STUDY

The Opportunity

Spending as much time as he can with his clients and as little time as possible behind a desk was best for David's business and his happiness. But he found that dealing with paperwork and fielding calls took away from what he and his teachers loved most—teaching. To get out of the administrative drudgery, he knew he needed a way for his students to schedule lessons and make payments online.

David tried Mindbody first, but soon knew that it wasn't the right software for his business. The lack of support for family accounts, his clients' struggle to log in and out of different accounts, and complicated administration was making his daily struggle worse, not better.

"I tried Mindbody and the interface was unpleasant. I wanted something that looked cleaner, and represented my business better."

So he went back to researching better software solutions for his music school.

The Update

Eight years after first signing up with Pike13, David's business looks a little bit different. For one thing, it's grown a lot. Rhodes School of Music now employs 86 staff members who teach a variety of music classes to more than 3,700 students. And Pike13 has scaled seamlessly with business every step of the way.

Going Virtual

In 2020, David was faced with the sudden challenge of moving his entire business online practically overnight. All lessons were moved to virtual classrooms using Zoom, and David relied on Pike13 to handle the rest.

"Teachers were still able to view their schedules and mark off lessons as they gave them, so the front desk always know who was showing up and who needed to be called and checked on. Pike13 allowed us to stay on top of the schedule even though everyone was in a different location!"

With the ease of Pike13, what could have been a nightmare process of shifting to virtual turned out to be relatively easy. Even though his team isn't together, his teachers use the Pike13 Staff App to see notes on students and check their schedules. It's different, but Pike13 helps keeps everyone connected.

The Future

David has found peace of mind with Pike13. It's easy for his staff and clients to learn, and Pike13 has the flexibility to support his business as it grows and changes.

Without the administrative roadblock, David has more time to nurture his community. He knows that recitals and his waiting rooms are the best places to engage with his clients, and with Pike13 he's able to be there without the stress of administration weighing him down.