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CASE STUDY

Walbeck baseball academy

The Opportunity

From boyhood through the Majors, Matt Walbeck’s and Glen Gross' lives were consumed with baseball. Matt spent over 25 years in professional baseball including 11 years as a Major League catcher and time as a Minor League manager and a Major League coach. Glen has managed youth baseball and competitive youth baseball teams for over a decade.

In 2012, the duo launched Walbeck Baseball Academy. They serve over 200 aspiring baseball players from young beginners to college athletes, with a range of programs from private instruction to group training. Walbeck Baseball Academy's 11 instructors and managers operate two indoor locations and several outdoor locations.

With so many locations, instructors and clients to manage, Matt and Glen knew their growing Academy needed a software platform that would let them operate smoothly, efficiently, and from anywhere. They also wanted the staff, athletes and their parents to have an easy way to manage their schedules anywhere from the car to the field.

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The Solution

Matt and Glen explored a number of software options and Pike13 hit a home-run with every requirement. Matt said, “The platform reminded us of Facebook—clean and modern. We know that our players and their parents can open up our Pike13 app and know exactly how to update their profile, sign up for trainings, and make payments.” Along with the mobile capabilities, it was an easy win for the pair to move their business to Pike13.

Unlike many other solutions, Pike13 gives Walbeck Baseball Academy the ability to customize their Pike13 website to their business and brand—logo, colors, pictures, offerings, locations, and staff. “It just looked much more like 'us' than anything else,” notes Glen.

Pike13 also came at a good time for Walbeck, as the partners were shifting from a private-lessons business model to a membership-based model. 

 

The Results

Another benefit of Pike13 is the ability to get work done quickly—and from anywhere. The flexibility and efficiency to manage clients from an iPad or iPhone is vital to Walbeck Baseball Academy.

Matt and Glen said that one of the most important things to making a smooth shift was the responsive and helpful Customer Success team: “We were able to get answers to our questions and resolution to our issues very quickly.”

Glen told us that team schedules is one of his favorite features—not just for him, but also his instructors and clients. The Walbeck staff members are enthusiastic about Pike13. They've enjoyed the ease of being kept up-to-date on their upcoming lessons right from their phone. Pike13 provides Walbeck Baseball Academy owners, staff, and players an easier tool to manage their games—giving Matt and Glen more time to put power back into their passion.

“Not only does Pike13 let us take our business with us wherever we go, it’s made it possible for us to manage multiple locations on a single schedule and switch to a membership-based model without missing a beat.”