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Thinking About Canceling?
Let's Talk First.
We understand that running a business comes with challenges, and if you’re considering canceling your Pike13 subscription, we’d love the opportunity to chat first. Whether you’re facing obstacles or just not sure if Pike13 is the right fit, our team is here to help. We’ve worked with businesses of all sizes to find solutions that make managing operations easier, and we’d love to do the same for you. If you’re struggling, let’s talk—we may have options to support you. But if you still need to cancel, we respect your decision and will guide you.
Cancel Fees?
If your account remains within the initial contract period, early termination fees might be applicable as specified in your contract.
Primary Owner?
All cancel requests do need to come from the primary owner of the business. If the request does not come from the Primary Owner, our team will not be able to process the request.
Notice Period?
Pike13 does require a 30-day notice before site deactivation. This is outlined in the terms and conditions.
Account Hold Options
We recognize that small businesses might face challenges that could alter their situation. Certain factors may be beyond your control, and you might need to temporarily suspend your subscription. Contact our team and share your situation with us, and we will gladly support your business.
Cancelation FAQs
Below are some common questions regarding the cancellation of your Pike13 subscription.
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What should I consider before canceling?
Before canceling, think about how it might affect your business operations and your clients if they no longer have access to Pike13 features. If you are moving to a new software or system, you should also take into account merchant processing and any stored payment methods in the gateway.
If you're encountering difficulties, our team can look into options like plan adjustments or holds to better meet your needs.
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Are there any fees associated with canceling?
If you're within your initial contract period, early termination fees may apply as outlined in your agreement.
For more details, review your contract terms or contact our billing team for a personalized assessment.
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Will I receive a refund if I cancel mid-cycle?
Pike13 requires a 30-day notice for cancellations. Should you cancel in the middle of a billing cycle, there will be no proration or refunds; however, you will retain access to your Pike13 account and its features until your current billing period concludes.
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What happens to my Pike13's Site and Data when I cancel?
Once your Pike13 site is deactivated, your data will remain on our servers for an additional 30 days. After this period, your data can be permanently deleted. Please note that once this deletion occurs, we won’t be able to recover any of your data.
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Can I place my account on hold instead of canceling?
Certainly, we provide an option to place your account on hold. During this period, neither you nor your clients will be able to access your Pike13 site. Please reach out to our team to explore this option further.
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Can I reactivate my account after canceling?
Absolutely! If you choose to come back to Pike13, simply contact our team, and we’ll assist you in getting started again. Please remember that your data will be safely stored for a short period after cancellation, should you decide to reactivate.
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Who can I contact if I have more questions about canceling?
Please email our sales team! If you have additional questions, please include them in the notes section of your cancellation form, and our team will respond within one business day.
Ready to Begin the Cancellation Process?
Before you proceed, please keep the following in mind:
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All cancel requests need to come from the Primary Owner of the business
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Pike13 does require a 30-day notice for all cancellation requests
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If you are still in your initial contract period, you might incur early termination fees for canceling ahead of time.
Please note:
Your cancellation date will be set 30 days from the date of your request. If a billing date falls within that 30-day window, the associated charge will still be processed. This ensures continued access to your Pike13 account through the end of the notice period, including support and services.
Submitting this form is the first step in the cancellation process. After submitting, you’ll receive a follow-up email with:
A second form will be sent to gather final details, additional next steps to complete your cancellation, and a final confirmation email once our team has fully processed the cancellation request.