I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With Pike13, we are able to provide a polished website and portal where families can register for and schedule their own lessons.
Pike13 has allowed me to grow from scratch to over 2,000 clients and has performed equally well every step of the way. It seamlessly integrates with my credit card capture system, makes reporting simple, and also helps notify me of any issue I may need to deal with.
We switched to Pike13 after having some issues with three other CRM's. It has been one of the best business decisions we have made in our 7+years of being open. They might not always have a perfect answer, but they genuinely care about what we have to say and they are constantly working on upgrades and improvements to the software. I can't see us ever using another software for our membership and billing needs.
We've been with Pike13 for over 2 years. It's been a great experience thus far. They can offer just about anything you'll need for your business and are continually improving and updating their software. The best part for me, someone that's not super tech savvy is the speed which the customer service responds to any questions. Highly recommend them!
The team at Pike13 not only got me on track with set-up and implementing the software into my business, but also continued with solid customer support moving forward. They’ve always worked to improve their product as new technologies come out, and really listen to client needs/wants when it comes to business reporting and features for clients.
Pike13 customer support is helpful, friendly and prompt. I have absolute confidence in the support I receive from the Pike13 team and that gives me confidence in my ability to address my client's needs in a timely and effective way as well.