Special Instructions

How to Edit Special Instructions for Your Services in Pike13

Special instructions are a powerful way to personalize client communication and ensure your clients are well-prepared for each session. These instructions are automatically sent with confirmation and reminder emails when clients enroll in a service. Whether you need to share important details, links, or reminders, special instructions can make all the difference in creating a seamless client experience.

Why Special Instructions Matter

Customizing the details your clients receive before their appointments or classes helps you create a more professional and personal touch. By including specific instructions or links, you can:

• Enhance Client Preparedness: Remind clients to bring essential items like water bottles or workout gear.
• Share Key Resources: Easily include links to Zoom calls, required forms, or documents relevant to the service.
• Ensure Clear Communication: Provide specific guidance, such as parking information or traffic concerns.

These small touches help clients feel confident and prepared before they even step foot in your business!

How to Edit Special Instructions for a Service

1. Navigate to Settings

   • From the top of any page in your Pike13 account, click on Settings.
   • Select Services to view your service types.

2. Choose the Service to Edit

   • Click on the specific service type where you want to add or edit special instructions (e.g., Private Training, Group Class, Virtual Session).

3. Edit Special Instructions

   • Click on the Registrations tab.
     • In the Emails and notifications section, click on Edit, next to Special Instructions.
   • Enter any important details you’d like your clients to know in the text box.
     • Example: "Please bring a towel and water bottle."
     • Example: "Your Zoom meeting link: [Zoom Link]"
   • You can add text, hyperlinks, or any other relevant information.

4. Save Changes

   • Once you've customized the instructions, click Save. Your changes will automatically appear in confirmation and reminder emails for that service.

Use Cases for Special Instructions

Here are a few creative ways you can use special instructions to improve your client experience:

• Virtual Classes: Include the meeting link for your online sessions directly in the special instructions so clients never have to search for it.

• Workshops or Events: Remind clients to bring specific materials, like notebooks for a workshop or costumes for a themed event.

• Health and Fitness Sessions: Provide quick reminders to bring water bottles, proper attire, or any necessary health forms.

• Parking and Arrival Tips: If your location has tricky parking or unique arrival instructions, this is the perfect place to clarify.

• Preparation Guides: For more complex services, you can include instructions on what clients should do to prepare—like dietary guidelines for a nutrition consult or warm-up exercises for a fitness assessment.

Best Practices

• Keep It Brief but Informative: Ensure your special instructions are clear and concise. Clients appreciate straightforward information, especially when it’s easy to read in an email.

• Use Links for Convenience: Adding links to forms, surveys, or meeting links streamlines the client’s experience and saves you from having to answer questions later.

• Customize for Each Service Type: Different services may require different instructions. Make sure the special instructions for each service match the client’s expectations for that session.