Your Path to a Successful Launch!
At Pike13, we understand that transitioning to new software can feel like a big step, and that’s why we’ve designed an onboarding process that ensures you’ll be ready to launch with confidence. Our comprehensive, month-long onboarding experience offers personalized support to get your site up and running quickly, with expert guidance every step of the way. And the best part? Your onboarding comes free with your Pike13 subscription.
Here’s what you can expect from our onboarding experience:
What’s Included in Your Onboarding?
Your Pike13 onboarding journey includes 4 scheduled 30-minute calls with a dedicated onboarding specialist, plus access to our robust library of step-by-step videos. You’ll receive personalized assistance as you set up your services, staff, and payment systems, and you’ll have all the resources you need to configure Pike13 to fit your business.
Personalized, Flexible Onboarding
While we suggest a 4-week timeline, onboarding with Pike13 is flexible to your needs. If you’re eager to get going, you can speed up the process by combining sessions and getting your site live even faster.
Ongoing Support After Launch
Your onboarding experience doesn’t end once your site is live! After you’ve completed onboarding, our Customer Care team is always available to assist with any ongoing needs, ensuring you continue to make the most of everything Pike13 has to offer.
Why Choose Pike13 Onboarding?
- Step-by-Step Guidance: Whether you’re tech-savvy or not, our clear, easy-to-follow process means you'll be fully supported from day one.
- Personalized Help: Your dedicated onboarding specialist is there to answer questions and provide tailored advice.
- Flexible Timeline: Work at a pace that suits you—whether that’s launching in a weekend or taking a full month to get everything perfect.