As your business evolves, so do the needs of your clients. Pike13 allows you to modify existing passes to adapt to new services, pricing updates, and changing client preferences. This flexibility ensures that you can continuously optimize your offerings without disrupting clients who have already purchased a pass.
Whether you want to adjust descriptions, pricing, or who can buy a pass, updating your passes is simple and powerful. Best of all, most modifications will not impact passes that were sold previously, meaning your clients will enjoy a seamless experience while you keep your business agile.
Why Modify a Pass?
- Adapt to New Services: As you expand your service offerings, you can update your passes to reflect what’s available, ensuring your clients always have the right access.
- Tailored Pricing: Adjust the price or the number of visits without affecting those who have already purchased the pass, offering dynamic pricing options for new customers.
- Manage Memberships: Change who can buy the pass and whether it automatically grants membership status, helping you better control access and benefits.
Key Considerations When Modifying Passes
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Preserving Client Experience: Most changes will not affect passes that have already been purchased. The pass name, price, and number of visits will remain the same for existing clients, ensuring a smooth experience.
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Service Availability: If you add or remove services from a pass, these changes will update for passes that have already been sold. This means your clients will automatically gain or lose access to services as you adjust them.
How to Modify an Existing Pass
Updating a pass in Pike13 is straightforward. Follow these steps to make adjustments without disrupting your business flow:
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Access Pass Settings
- At the top of any Pike13 page, select Settings.
- Click on Passes.
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Select the Pass to Modify
- Choose the pass you want to update and select Edit next to the item you wish to modify.
Make Modifications Based on Your Needs:
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To change the name, description, or services it can buy:
- Under Basic Info, click Edit next to the item you want to change, make your adjustments, and click Save.
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To update the price, number of visits, expiration period, tax exemption, or revenue category:
- Under Pricing, click Edit, make the desired changes, and click Save.
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To modify group rates or the size of the group the rate applies to:
- Under Group Pricing, click Edit, make your changes, and click Save.
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To adjust who can buy the pass, whether clients become members, or which locations the pass is valid for:
- Under Policies, click Edit next to the item you want to change, adjust as needed, and click Save.
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To add or update the terms and conditions:
- Under Policies, click Edit next to Terms and Conditions, update the text, and select how clients will accept the terms (checkbox or signature). Click Save.
Note: For a full list of changes that impact currently sold passes, refer to the article: Changes that Impact Current Plan or Pass Holders.
Important Warning for Single Visit Passes
If the Single Visit Pass was created automatically when you set up a class or appointment service, you will not be able to modify the associated service. If you need more flexibility, consider creating a separate prepaid pass for single visits, giving you the ability to fully customize the terms and pricing.