Integrating LoopSpark (CRM & Automation)

LoopSpark is an integrated CRM tool designed for fitness businesses in the U.S. and Canada. It provides staff task management, automated marketing, and two-way Email/SMS messaging to help retain clients.

Who can use this feature?

Pike13 Plans: ✅Premium, ✅Advanced, ❌Essential
User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

A separate subscription with LoopSpark is required to begin using LoopSpark with Pike13.

WARNING

The LoopSpark integration does not support Account Manager/Dependent relationships.

If your business relies heavily on parents signing up children (e.g., swim schools or youth programs), LoopSpark may not be the right fit, as it cannot distinguish between the parent and the child in the data sync. It is best suited for businesses that serve adults directly.

Shared Data

The following information is sent to LoopSpark from Pike13:

Client Profiles: Personal info and Custom Fields.
Visit History: Including enrollment statuses (Enrolled, Late Cancel, No Show, Completed).
Financials: Purchase history.
Plans & Passes: Name of the plan, Status (Active, On Hold, Inactive), and Start/End dates.

Tips on Setting up LoopSpark

You do not need to install an app directly inside the Pike13 interface. The connection is established via the Pike13 API.

Sign Up: Create an account with LoopSpark.
Connect: Log in to your LoopSpark dashboard. They will guide you through the process of authorizing your Pike13 account.

Note

You may be asked to provide your Pike13 API credentials. If so, you can generate these in Pike13 under Settings > Apps & Add-ons > API Keys.