Why Can't a Client Enroll in a Service on My Pike13 Site?

Occasionally, you'll run into a situation where a client is trying to enroll in a service on your Pike13 site, but they are not able to. Usually this is because the plan or pass the client has is not eligible for the service they are trying to enroll in. 

Check the client's profile.

Confirm that they have a plan/pass available, and that it is paid for. Click on the plan/pass in the client's profile and check the following:

• Duration - confirm the plan/pass is still active.
• Service restrictions - confirm that their plan/pass is available for the service.
• Other restrictions - check that their plan/pass is valid for the location or staff member leading the service.

Check the service settings.

Check the service the client is trying to enroll in by going to Settings > Services and select the Service. 

• Does the service apply to the plan/pass in question? Click the details tab. Confirm the plan/pass is in the list of "Applicable Plans or Passes".
  Note: if you deleted a plan or pass and created a new one with the same name, you'll need to re-add the service. 
• Registration permissions - Click the registration tab and check if it allows online registration and if it is restricted to members only.  To check if the client is a member, look in the client list (it will say "No Membership" or check their Plan/Pass. You can also look for the client in Reporting and check the "Has Membership?" column. 
• Deadline for registering online - check the deadline under the registration tab. Did the client try to enroll after the deadline had passed? 
• Website visibility settings - Click the website settings tab and confirm the visibility of the service is set appropriately.