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Tips for Setting Up Virtual Classes

Pike13 makes it easy to offer virtual services to expand your reach, increase flexibility, and maintain strong engagement with clients—whether your studio is fully open, operating in a hybrid model, or completely online.

This guide will walk you through the key steps for offering virtual classes, including how to schedule them, share access links, and manage waivers for online training.

In this article

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Step 1: Video Conferencing Software

First, ensure you have a video conferencing account set up (we recommend Zoom, though any platform that generates a "Join Link" will work). You will need this link to paste into Pike13 later.

Step 2: Configuring the Service

You can either update an existing class or create a brand new one.

Option A: Update an Existing Service (Simplest) Use this if you are temporarily moving a physical class online (e.g., "Monday Yoga" becomes "Monday Yoga (Virtual)").

  1. Go to Settings > Services.

  2. Select the class.

  3. Edit Name: Add "VIRTUAL" or "ONLINE" to the service name so clients know what to expect.

  4. Edit Description: Update the description to explain how they will receive the link (e.g., "Link will be emailed 30 minutes prior to class").

    1. Benefit: Clients can use their existing passes to pay for this without any changes.

Option B: Create a New Service Use this if you want to offer a distinct virtual product with different pricing.

  1. Create a new Service (Class or Appointment).

  2. Add a description to let clients know how they will receive the video link to your online class.

  3. Pricing: You can create a cheaper "Virtual Only" pass, or link your existing "All Access" memberships to this new service so current members can attend for free.

NOTE: Once the new service is added to existing passes or plans, clients who have previously purchased these products will now be able to pay for the new service using this pass or plan

Step 3: Sharing The Video Link

There are three ways to get the meeting link to your clients. Choose the one that fits your security needs.

Method Visibility Best For
Public Note Enrolled clients only Secure Classes. The link is emailed to the roster and shown in their visit details, but is NOT visible on the public website
Website Note Public (website) Free/Open Events. The link appears on your public schedule for anyone to see (even non-clients).
Email Roster Enrolled clients only Secure Classes. The link is emailed to the roster and shown in their visit details, but is NOT visible on the public website
Special Instructions Enrolled clients only Automated Content. Good for permanent links that never change

You can find more about posting notes in classes in the help article Posting and Sending Notes.

To set up an automated process, you can use our integration with Zapier.  

Note: Special Instructions

In addition to the options above, the individual service settings have a page entitled "Registration" and within this page is an option to add "Special Instructions." Anything that is added to this field will appear in the confirmation email.

Step 4: Virtual Waivers

Local, federal, or regional regulations may require you to have specific liability language for online training.

To Update Your Waiver:

  1. Go to Settings > Advanced Settings > Waivers.

  2. Option A (Edit): If you edit the text of an existing waiver, only new clients will see it. Existing clients who already signed the old version will not be prompted to sign again.

  3. Option B (Force Re-Sign): If you need everyone to sign the new virtual waiver:

    • Delete the current waiver.

    • Create a New Waiver with the updated text.

    • Result: Every client's status will reset to "Waiver Not Signed," and they will be prompted to sign the new document before their next visit.

Note: History is Safe Deleting a waiver from settings does not delete the signed PDF history. You can still view a client's previously signed documents by going to Client Profile > Signed Documents.