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Roster Alerts

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ✅Staff, ✅Limited Staff

Roster Alerts

At the top of any Class, Course, or Appointment roster, Pike13 displays a summary of "Open Issues" for the clients currently enrolled. These alerts help staff catch billing or profile issues before the service begins.

Common Roster Alerts

Email bounced Client's email address is incorrect.
Failed payment Client's payment card failed (Pike13 runs a client's card 3 times total, once every 24 hours, and the notification remains until resolved.
Missing waiver Client has not signed the waiver.
Payment due Client has an unpaid bill.

    Reconcile Alerts on a Roster

    You can fix these problems directly from the roster screen without leaving the page.

    Option 1: Quick Resolve (The Icon) Tap the specific Alert Icon (e.g., the red credit card or the waiver symbol) under the client's name. This will often open a pop-up to immediately resolve the issue (like opening the waiver signing window).

    Option 2: Detailed Options

    1. Click the More Options button (Three Dots or Gear icon) next to the client's name.

    2. Select the appropriate action:

      • Charge for this visit (to fix Payment Due).

      • Sign Waiver (to open the digital waiver).

      • Edit Profile (to fix a bounced email address).