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Modifying or Canceling Course Services

When your services, offerings or schedules change, Pike13 can be updated to match your business accordingly. Learn how to update Courses to best meet your needs.

In This Article

    Who can use this feature?

    • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
    • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

    Modifying a Course Service

    1. At the top of any Pike13 page, click Settings, then Services.
    2. Select the Course Service to edit.
    3. Use the tabs to modify specific settings by clicking the corresponding Edit button:
      1. Courses shows upcoming offerings.
        1. Add a new offering by clicking + Course Occurrence.
        2. Use See What Clients See to preview what the website will look like to members, clients or visitors.
      2. Details
        1. Course name is the name displayed on the schedule and is the default for new offerings. Offering names can be customized.
        2. Capacity is the maximum number of clients who may enroll in a given course offering. Staff may override this from the Roster.
        3. Waitlists can be enabled for a particular service. The number of clients on the waitlist can be limited or unlimited. Clients may also be automatically enrolled from the waitlist by Pike13 when a spot opens up. Alternatively, manual enrollment from the waitlist can be configured, requiring staff to do so. Automatic enrollment may be shut off a certain number of hours before a course begins.
        4. Course Price is the amount a client will pay for the entire course offering.
        5. Service category can be used to filter services by website visitors/clients or in the Pike13 Client App.
        6. Applicable rooms can be used in the Schedule or to filter services by website visitors/clients. These are also used to restrict where the course may be offered.
      3. Registration
        1. Online registration allows control over what type of customer can enroll themselves online.
        2. Member status determines if a client enrolled in this course is a member.
        3. Enrollment window for registering online restricts the amount of time before the course starts when a client may enroll in a particular offering.
          1. This may be the entire course start, anytime during the course, or a set amount of time before the course starts.
      4. Cancellation
        1. Cancellation policy can be customized to meet business needs.
        2. Contact staff to cancel enrollment indicates if a client can cancel their enrollment on their own or if they need to contact staff to cancel.
      5. Website Settings
        1. Visibility determines who can see this service on your Pike13 site - Members (logged in with a membership), Clients (logged in without a membership) or Visitors (no logged in).
        2. Service summary describes the course and appears on the website.
        3. Full service description appears when viewing service details on the website.
        4. Show price on homepage allows showing or hiding the service price on the website.
        5. Show instructor name allows showing or hiding the names of instructors teaching a scheduled service.
        6. Show remaining spaces allows showing or hiding the number of spots remaining in a service. This may be customized to only show spots when a certain number or fewer remain.
        7. Rooms maybe shown or hidden from the website when clients are enrolling.
      6. Pay Rates
        1. Click Settings on existing pay rates to modify them. Learn more about Commission.
        2. Click + New Pay Rate to add a pay rate to this service.
        3. Enable or disable Tips from being used for this service.

    Deleting a Course Service

    1. At the top of any Pike13 page, click Settings, then Services.
    2. Select the Course Service to delete.
    3. Click the Delete button on the right hand side
    4. Click Delete Service.

      1. Success: If there are no future courses scheduled, click OK to confirm. The service is removed.

      2. Error: If you see "This service can't be deleted until all upcoming events have been canceled." follow the instructions below to delete the upcoming course schedule.

    Deleting Scheduled Courses

    1. At the top of any Pike13 page, click Schedule.
    2. Click the Gear Icon to show Calendar Settings and filters.
    3. Click Services, then click None.
    4. Select the service you are trying to delete. Ensure it is the only one with a green checkmark.
    5. Close the Calendar Settings modal.
    6. Click on an upcoming scheduled course offering, then click Cancel Class.
    7. Select Cancel this and all future instances.
    8. Click Continue.
    9. Select Yes to Remove this event from the calendar.
    10. Choose whether to notify clients who are enrolled in the course offering about this change. Add custom text to the email they will receive if applicable.
    11. Click Finish.
    12. Repeat steps 1-11 until all future course offerings are canceled.
    13. Now you may delete the Course service.