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Modifying or Deleting Class Services

When your services, offerings or schedules change, Pike13 can be updated to match your business accordingly. Learn how to update Classes to best meet your needs.

In This Article

Who can use this feature?

  • Pike13 Plans: ✅Premium, ✅Advanced, ✅Essential
  • User Roles: ✅Primary Owner, ✅Owner, ✅Manager, ❌Staff, ❌Limited Staff

Modifying a Class Service

  1. At the top of any Pike13 page, click Settings, then Services.
  2. Select the Class Service to edit.
  3. Use the tabs to modify specific settings by clicking the corresponding Edit button:
    1. Class Times
      1. Click + New Class Time to add a single or recurring time that this class occurs.
      2. Click See What Clients See to preview the service as a client or visitor would see it from the web.
    2. Details
      1. Class name is the default name on the schedule, but each class time may have a custom name.
      2. Class length is the default duration for a new class, but each class offering can be customized.
      3. Capacity is set across all class times offered for this service. This is the maximum number of clients who may be enrolled at once. Staff may override this from the Roster, but clients cannot enroll themselves once the class is considered full.
      4. Waitlists can be enabled for a particular service. The number of clients on the waitlist can be limited or unlimited. Clients may also be automatically enrolled from the waitlist by Pike13 when a spot opens up. Alternatively, manual enrollment from the waitlist can be configured, requiring staff to do so.
      5. Single-visit price is the amount a client would pay if they only want to attend one class without a plan or pass to pay for the session. This is typically a slightly higher rate per class than if a client purchases a plan or pass. Set the price, applicable taxes, revenue category and choose if clients, members or staff may sell/purchase these.
      6. Applicable plans and passes can be configured so that only certain plans or passes may be used for this service. This is commonly used to restrict access to premium services to paying members.
      7. Service category can be used to filter services by website visitors/clients or in the Pike13 Client App.
      8. Applicable rooms can be used in the Schedule or to filter services by website visitors/clients. These are also used to restrict where the class may be offered.
    3. Registration
      1. Online registration allows control over what type of customer can enroll themselves online.
      2. Online enrollment window restricts the amount of time before a class starts when a client may enroll in a class.
      3. Enrollment requirements may be:
        1. No requirements: the most flexible option for clients
        2. Require credit card: this will not charge the client upfront, but their payment method will be stored so your business may charge them accordingly if they do not have a plan or pass to pay for the service
        3. Require an applicable plan or pass: the most restrictive option, but it ensures the client can pay for the service before they enroll
      4. Bulk enrollment by staff allows staff to enroll clients on a recurring basis.
      5. Bulk enrollment by clients allows clients to enroll themselves on a recurring basis.
      6. Special instructions are emailed to a client after they enroll in the service. These are not displayed on the website.
      7. Reminders allows sending an automated reminder to enrolled clients 24, 48 or 72 hours before the service starts.
      8. Single-visit pass expiration notifies staff and clients if their single-visit pass is about to expire.
    4. Cancellation
      1. Deadline for free cancellation allows clients to cancel their own enrollment without a financial penalty. If they cancel too close to the service start time, there may be a cancellation fee charged to their account.
      2. Cancellation fee can be a separate fee charged to the client, or a visit can be deducted from their plan or pass used to enroll in the service.
      3. Cancellation policy is the text a client will see when trying to cancel their enrollment. This can be auto-generated by Pike13 or customized to meet business needs.
      4. Make-up policy allows issuing make-up passes for clients who miss their class. Staff may issue these or clients may issue a make-up pass to themselves when going through the cancellation workflow.
      5. Contact staff to cancel enrollment removes the ability for clients to cancel their own enrollments.
    5. Website Settings
      1. Visibility determines who can see this service on your Pike13 site - Members (logged in with a membership), Clients (logged in without a membership) or Visitors (no logged in).
      2. Service summary describes the class and appears on the website.
      3. Full service description appears when viewing service details on the website.
      4. Show price on homepage allows showing or hiding the service price on the website.
      5. Show instructor name allows showing or hiding the names of instructors teaching a scheduled service.
      6. Show remaining spaces allows showing or hiding the number of spots remaining in a service. This may be customized to only show spots when a certain number or fewer remain.
      7. Rooms maybe shown or hidden from the website when clients are enrolling.
    6. Pay Rates
      1. Click Settings on existing pay rates to modify them. Learn more about Commission.
      2. Click + New Pay Rate to add a pay rate to this service.
      3. Enable or disable Tips from being used for this service.

Deleting a Class Service

To delete a service, it must have zero upcoming sessions on the schedule.

  1. At the top of any Pike13 page, click Settings, then Services.
  2. Select the Class Service to delete.
  3. Click Delete Service.

    1. Success: If there are no future classes scheduled, click OK to confirm. The service is removed.

    2. Error: If you see "This service can't be deleted until all upcoming events have been canceled." follow the instructions to delete the upcoming class schedule.

Deleting a Class Schedule

  1. At the top of any Pike13 page, click Schedule.
  2. Click the Gear Icon to show Calendar Settings and filters.
  3. Click Services, then click None.
  4. Select the service you are trying to delete. Ensure it is the only one with a green checkmark.
  5. Close the Calendar Settings modal.
  6. Find any remaining class blocks and click on an upcoming scheduled class.
    1. Using the Month view for the calendar may be most helpful if you have trouble finding any remaining offerings.
  7. Click Cancel Class.
    1. Recurring Classes: If prompted, select Cancel this and all future instances to clear the entire series at once. This may need to be repeated for other times that the class is offered.
  8. Choose Remove from Calendar (not just "Cancel" which keeps it as a canceled event).
  9. Choose whether to notify clients who are enrolled in the class about this change. Add custom text to the email they will receive if applicable.
  10. Click Finish.
  11. Retry deletion of the service by navigating back to the Service's settings.