Class Waitlist

For businesses with limited spaces or resources, a waitlist is a great way to ensure that clients always have a shot of getting into a class. Waitlists minimize the impact of cancellations and help business owners better understand the demand for each class time.

• Select Settings > Services.
• Select the class that you want to change.
• Select Details.
• Select Edit next to the Waitlist.
• Enable the Waitlist.
• Set the Waitlist limit per class.
• Define the behavior for enrollment from the waitlist (Automatic or Manual).
• If Automatic, determine how many hours before the event someone can be enrolled from the waitlist.
• Click Save.

Adding Clients to a Waitlist

If the class is fully booked, you will be asked whether you want to enroll anyway or add the client to the waitlist.

1. Select Schedule.
2. Choose the class your client wants to sign up for.
3. Select Add Clients.
4. Choose the client(s) you want to add to the waitlist.
5. When you are finished choosing Clients, click Finish in the upper or lower right hand side.
6. Choose whether or not you want to notify the client they've been added to the waitlist.
7. Click Finish.

Prioritizing the Waitlist

1. Select Schedule.
2. Choose the class.
3. Click on the up or down arrows to the left of the client names place them in the correct order for the waitlist.

Enrolling Clients From the Waitlist

Clients can be enrolled manually or automatically from the waitlist into a Class.

To enroll them manually:

1. Select Schedule.
2. Choose the class.
3. Click on the up arrow icon to the right of the client's name.
4. Choose to Move the client from the waitlist to enrolled.
5. In order to enroll the client, they will first need to pay the course fee.
6. Once they have purchased the course, they will move to enrolled.

Automatic enrollment occurs if space becomes available before automatic enrollment ends and if a space becomes available either by someone being removed from the course or by increasing the class capacity.

Removing clients from the waitlist

1. Select Schedule.
2. Choose the class.
3. Click on the gear next to the client and select Remove from Waitlist.
4. Choose whether you want to notify the client.
5. Click Finish.