Account Managers & Dependents

One of the most powerful features that sets Pike13 apart from competitors is the ability to seamlessly connect Account Managers and Dependents. This system gives you the flexibility to manage groups, families, or any relationship where one person handles payments and scheduling for others. Many clients rave about this capability, as it simplifies life for families, guardians, or anyone managing multiple people at once.

Let’s break down how these roles work and why they are such a game-changer for your business.

Account Managers: The Organizers

An Account Manager is someone who can manage not only their own activities but also those of others in their care. Whether it’s a parent booking classes for their child, a spouse managing their partner's fitness memberships, or a head of household covering payments for a group, Pike13 makes this process easy and efficient.

Account Managers can:

• Schedule and pay for both themselves and their dependents.
• Use their payment methods for purchases made by their dependents.
• See everything at a glance: From passes and plans to upcoming classes, all details for both the account manager and their dependents are viewable in one convenient dashboard.

This feature isn’t just about convenience—it’s about creating a smooth, stress-free experience for clients who manage others, helping you foster long-term relationships with families and groups.

Dependents: Managed with Ease

A Dependent is someone who is managed by an Account Manager. This role is perfect for children, family members, or even friends. Dependents don’t need to worry about making purchases or scheduling on their own (though they can if granted the ability)—the Account Manager can handle it all.

Dependents benefit from:

• The flexibility of having their account managed by one or more Account Managers.
• The option for account autonomy: If the Account Manager chooses, a dependent can be given control over their own account, while still using the manager’s payment methods.

This feature ensures that no matter how complex the relationship, Pike13 provides the tools to manage it with ease.

Peers: Shared Management

Within this structure, Peers are fellow dependents under the same Account Manager. For example, siblings managed by their parent are considered peers. This helps you organize families and keep everyone’s activities connected without overlap.

Why This Matters

For businesses that cater to families, groups, or communities, the Account Manager and Dependent feature is a game-changer. It not only simplifies the management of multiple people under one account but also enhances your ability to deliver personalized service.

By offering the ability to manage payments and scheduling from a single dashboard, you’re making it easy for Account Managers to keep everything organized and up to date. This level of convenience keeps families happy and engaged with your services, giving your business a competitive edge.

Managing the Relationship

So, how does this all come together? Pike13 makes setting up these relationships easy, whether it’s done by staff or clients:

• When setting up profiles, you can add a dependent directly through the +Add Dependent option. This simple step allows you to create and manage entire family accounts right from the start.
• Already have a client who wants to manage another person? From the client’s dashboard, they can select +Manage Another Person to add a dependent.
• Staff members can also create or modify these relationships by adding or adjusting dependents in a client's profile.

The Bottom Line: A Unique Feature Clients Love

What truly sets Pike13 apart is the flexibility and ease of managing complex family or group relationships. From scheduling to payment, the ability to link Account Managers and Dependents is one of the most-loved features by our clients. This feature enhances the customer experience, builds loyalty, and makes your business stand out.

Take full advantage of this powerful tool and see how it can transform the way you manage your clients!

This structure not only simplifies management but also strengthens your relationships with clients—letting them focus on what matters most: enjoying the services you offer.